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Defusing the angry patron : a how-to-do-it manual for librarians
Book
Book
| Call number: | 025.5 Rub | ||||||||
| Publisher: | New York : Neal-Schuman Publishers Inc., [2011], 2011. | ||||||||
| ISBN: | 9781555707316 (alkaline paper) | ||||||||
| Edition: | Second edition. | ||||||||
| Phys. Desc.: | xv, 125 pages ; 28 cm. | ||||||||
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1 of 1 copy available at BC Interlibrary Connect.
1 of 1 copy available at Terrace Public Library.
